Frequently Asked Questions
Everything you need to know about your ApeSurvival order
What is the typical shipping time for my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international orders may take 10-15 business days depending on the destination.
How do I ensure I choose the correct size?
We provide a detailed sizing chart on every product page. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply contact our support team to initiate a return or exchange process.
Are the materials used in ApeSurvival apparel sustainable?
We are committed to quality and durability. Many of our premium collections utilize organic cotton and recycled polyester blends to reduce our environmental footprint.
How can I track the status of my delivery?
Once your order ships, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.